Contact
This is a small beta. The most useful message is a specific one: the file that would not convert, the listing that scored badly, or the step where the page failed.
Beta note: the final domain and inbox are still being chosen. If this address bounces, the tools still work; the production contact address will be published here when it is connected.
For a CSV problem, include
- the column headers from the first row;
- two or three sample rows with the product names and prices changed;
- what you expected and what the page showed;
- the browser and whether the file was pasted or uploaded.
For a listing or copy problem, include
- the platform you selected;
- the product name and features you supplied;
- the part of the draft that was wrong and why.
Do not send
- Shopify passwords, admin session cookies or API tokens;
- full customer lists, addresses or payment data;
- supplier contracts or anything confidential.
No one needs your login to reproduce a CSV or copy problem. If a message asks for credentials, it is not from us.
Response time
Messages are read in batches, usually within two working days. Feature requests are logged; there is no promise that a specific request will ship.
Before you write
The CSV guide covers the common import errors, and the tool pages explain what each tool does and does not check. It may answer the question faster.